Just wanted to pass along some positive feedback about Richard Kross who went to Estrella, number 41, Pignone yesterday. The homeowners were very happy with him. They said he was nice, pleasant, cordial and truly went out of his way to locate the problem.
~ Customer Service Representative at Shea Homes
"I wanted to take a moment to thank you for being such a great business partner to work with. Both Andrea and Javier, you guys are awesome!! You always take care of me and even on short notice you rise to the challenge and I so appreciate you both. Keep up the great work!
~ Duke at William Lyon Homes
"Dear Mr. Hake,
Just wanted to take a moment of your time to let you know that it was a pleasure dealing with a member of your team, Jose Vargas.
He has taken care of two different electrical needs in my home over the last couple of months and most recently today. He is courteous, prompt and dependable.
Rest assured I will pass word about your company to any home owner that requires electrical work.
Please pass along my gratitude to Jose for a job well done, twice.
~ Francisco Robledo
"From Curtis, a homeowner at David Weekleys Acacia Estates community:
I wanted to call and say I really liked Mr. Vargas. He did a great job and he is the best technician that has been to my home and I would like to request him for any future work."
~ Curtis at David Weekleys Acacia Estates
"Hi, I just wanted to let you know Manny from New Electric was at my door first thing this morning and fixed the closet light. Thanks for your diligence in this matter. Manny did a great job. Hes a keeper!
~ Homeowner at David Weekley Reserves
"I wanted to let you know that Matt R from New Electric was out to our home this morning and spent 3 hours checking and replacing the wire clips on every can light. New Electric also reimbursed us for the work we had done previously. I was impressed with the professionalism, response time frame and overall quality of customer services from New Electric.
~ Homeowner at a Rosewood Homes
"Call in from Homeowner:
Thank you so much, your tech was amazing! He went above and beyond to fix the problem even though it was another trades issue. He took care of it and was absolutely fabulous!"
~ Homeowner at Taylor Morrisons Northlands Passage
"I just wanted to pass along some comments from the City of Peoria inspectors. I completed my final inspections yesterday at the Westwing Models and the inspectors were extremely pleased that I was using New Electric. I had three inspectors at the inspections and they all seem to know Nate and Tuan. The inspectors raved about the pride in work that the guys take. They know without looking that everything is installed correctly and the work is very clean.
So thank you and I too feel very lucky to have Nate and Tuan on my site."
~ Chad M, Senior Builder at Mattamy Homes
"I wanted to share with your office some feedback that I received from the homeowner at Cooley Station lot 702, regarding one of your technicians. Homeowner said he was very nice to deal with and was pleased with his work. I too, was at this appointment and witnessed how he took the time to explain the work he was doing. He was very patient with the homeowner and tried to duplicate the short she experienced with the toaster. He then took the opportunity to educate the homeowner on what she can do to prevent this from happening again. I wish all our trades were this kind and professional with our homeowners!
~ Customer Care Representativeat CalAtlantic Homes
I am compelled to write to you regarding Jose V. He is not only an asset to your company but ours as well. Jose is always upbeat and has a "can do" attitude. Its very refreshing to work with a true professional like Jose. On many occasions Jose has gone above and beyond and come through for us when we needed his help. Jose has fixed electrical issues caused by other vendor products without complaint. This really helped us close several homes on schedule and save the hassle and time of scheduling post-closing service calls. His attention to detail discovered several serious errors that had the potential to start a fire or shock the homeowner causing serious injuries.
I hope we have the privilege of working with him at Charleston Estates for a very long time. He makes all jobs easier and proactively communicates potential issues regularly. My compliments to you sir for having such a huge asset at our disposal!
~ Assistant Construction Manager at CalAtlantic Homes
"Just wanted to say thank you for staying on top of things. Andrea always replies right away to my emails and I get responses out on the field right away! Thank you!"
~ Michael G, Project Manager at Fulton Homes
"Amanda is amazing, she is easy to talk to on the phone and is always willing to help and will get me the answers in a timely manner.
New Electric customer service is amazing. They are always willing to work with us on days and time. Never have to worry about my appointments, they are always there and go above and beyond.
~ Customer Service rep at Garrett Walker Homes
"I just wanted to let you know that I was thrilled with Antonio. Antonio is very professional, cleaned everything up and was courteous and kind. I wanted to make sure you were aware of what an asset he is to New Electric."
~ Homeowner at Fulton Homes Cooley Station
"From a voice message: Called to give a kudos to Elder to let you know that he is awesome, patient, and quick. It is always nice to work with Elder. He rocks."
~ Amir, customer service representative at Taylor Morrisons Sonoran Gate Landmark
I wanted to take a minute to recognize one of your employees that is always willing to help at any time. Nate I is a blessing to have out here at Sky Crossing. I know we all are quick to jump when things go wrong but we hardly take the time to recognize great workers. Thanks to New Electric for having such a dedicated hard worker like Nate, that helps make my life easier every day!"
~ Mike D, Supervisor at Taylor Morrisons Sky Crossing
"Call in after a same-day appointment - I wanted to call in and thank you for getting a tech to my home so quickly. Antonio was careful and did an awesome job. I was impressed that he was able to correct the issue so quickly. Thank you again!"
~ Joy, a Homeowner at Taylor Morrisons Adora Trails Discovery
"Jason was patient, so nice, upbeat, and professional. He checked everything and was very thorough.
I was very very happy to have him do the work.
~ Homeowner at Sheas Trilogy atVistancia
"I just wanted to take a moment and send a quick note about Joaquin whom I work with at NCC. I know how busy everybody is especially at the end of the year, Joaquin is doing a great job for me at NCC. He takes the time to check any and all items from the rough walks and the hot checks. He cares, he isnt just going through motions. In my mind, one of the most important things for any of us out here is communication, Joaquin is very good at letting me know what is going on and when. Hes even pointed items out at houses that werent his issue just to be helpful, or as a heads up. I appreciate Joaquin and I have really enjoyed working with New Electric."
~ Jeff, super at Gehan Homes North Copper Canyon
"I wanted to let you all know that you are an awesome group. I am very thankful for Antonio who addressed the issue and did not stop until he found it.
From Melanie, customer service representative at Fulton: I also wanted to thank you for taking such good care of our homeowner and for being so willing to go out. Thanks again."
~ Homeowner at Fulton Homes Sonoma Coast at IW
"Just wanted to call and say thank you for taking care of the homeowner at Vistancia A29 and a thank you to New Electrics technician Nate for being patient and polite with the homeowner, even when she grew upset. Nate moved the j-box for the homeowner and was going to hang the light fixture as a courtesy even though this was not New Electrics responsibility.
~ Representative from Lennar Homes
"I just met with one of New Electrics technicians out at Seaboard Cooley Station. I just wanted to leave a message to say he was excellent, this has been a difficult homeowner. Jose explained everything very well to the customer and did everything he could to confirm to the customer that the issue was not a problem. I wanted to give him a hooray and pass it along.
~ Representative from Fulton Homes
"A big THANK YOU and a HAND SALUTE to the gentleman who paid for my lunch at McDonalds Sunday Nov 11th. Your recognition and appreciation means a lot to the Vietnam Veterans! You are a true PATRIOT sir.
~ Marc M, USN/USMC
"I would like to take a moment to give you some feedback on your technician Elder. Just wanted to send him a shout out for always going above and beyond for us and our homeowners. Every time he is on call, we meet up and he takes the time to explain what he is doing and teaches me. As an example, we met at home site 191, a home where we have had continuous issues only to find out by Elder that the homeowners charger was the culprit. Today we were at homesite 441 and he taught me how the GFI circuits work. I couldve reset the GFI everyday, 10 times a day and would not have resulted in a positive fix. He found a loose wire in one of the outlets that only caused the problem intermittently. His troubleshooting is amazing! And I love learning from him.
Again, great Tech! Thank you.
~ Customer Care Representative at Lennars Blue Horizons
"I wanted to take a moment and write a few words about the great job one of your employees does for T.W. Lewis by David Weekley Homes. I run the construction at The Reserves at Estrella and this gives me the opportunity to work with Elder on a regular basis. He is consistently one of the most dependable workers I come across. I find him to be very professional, courteous and hard working. Nevertheless, I think what really sets Elder apart is the pride he takes in his work. He is always VERY quick to respond whenever I have a special favor to ask! It is rare to find someone who is so dedicated to getting the job done and getting it done right. Elder is truly a shining example of the kind of person we want on our team as we continue pursuing our goal of Building Dreams and Enhancing Lives!
"Share some kudos for David, he worked some magic and was able to get the wiring done with zero drywall damage. Make sure you put in a good word for me, excellent job!"
~ Homeowner at Lennars Eastmark 60s Parcel 9
"Thank you so much for the help your team provided to our team and our homeowner. The efforts and communication skills exhibited by the New Electric team to resolve this complicated issue so quickly cement why David Weekley Homes has decided to partner with New Electric for so long. Keep up the great work and please pass this along up the ladder so that the whole team gets the recognition it deserves. Have a great rest of your week.
Kudos to Danielle for the hours spent on the phone with David Weekley Homes, APS, City of Goodyear and the homeowner. Under the circumstances of this homeowner hearing the panel arc out and the inconvenience of having to stay somewhere other than their home for a night, this homeowner was still very pleased with how she handled this in a professional manner.
~ A David Weekley Representative at Enclave atEstrella
"I want to recognize Stoney who does a great job of making sure everything is covered and taken care of, my roughs are done very well. He really knows his stuff, I have actually learned things, which is great because two things that are difficult as far as Im concerned is electric and plumbing. I appreciate you guys!"
~ Jeff, super at Gehan Homes North Copper Canyon
Chito is such a professional. I met him over at a homeowner service call and he took measurements and took the time to make sure everything will be done right and with less damage. Chito accommodated his schedule to complete the work within a shorter time frame so the homeowner did not have to wait a long time with holes in her ceiling.
Also called in to say he is a pleasure to work with and the homeowner was very happy with the work done.
~ Scott S. Customer Service Rep for Taylor Morrison
Thank you all for the techs you have assigned to Estrella. First, I would like to recognize Elder's hard work and dedication to his job. He is always fast to answer any questions and help with any concerns. Second, I would like to recognize your rough tech Tin. It was a really nice surprise that out of the last three trades in the house, he was sweeping it nice and clean at the end of the day. Thanks to all of you, I know it is really easy to see everybody that makes a mistake and point it out, but I like to point out that we also notice when a person does the right thing and to do it without being told makes it even better. Thank you.
~ Hector Saldana at David Weekley Homes
I can always count on New Electric to make it to every appointment. No matter what the situation I know I can call New Electric and they will do what they can to help out. New Electric always goes the extra mile. When anyone asks me for a recommendation I always say New Electric!
~ Tina S, Customer Service Representative at CalAtlantic Homes
"Jason is really sweet and kind, so very helpful and always on time. He is willing to take the extra time to explain what he did or why it works, which is helpful for CalAtlantic and the homeowners. He is always smiling and happy no matter which home and he waves when he drives by. I cannot say enough about him.
Thank you Jason for all that you do!"
~ Builder Representative @ CalAtlantic's Coldwater Ranch
"From a call from Tom J, a homeowner at AV Homes Canta Mia P 12 Community:
Elder did a wonderful job, (he is) kind, patient & knew what he was doing. Elder changed out the mgfi in the garage & reset his S/Dís. Elder went over with Tom about the filter for the heating system & checked it due to the S/D problem. Elder gave me a lot of helpful information. Tom said he would have Elder back in a heart beat if needed."
~ Phone Call from homeowner Tom at AV Homes Canta Mia
"Shea Homes sent a card in recognition of the positive attitude and performance of Elder Garcia of New Electric."
~ New Electric
"Homeowner called in to give a compliment for Jason M. who came out to her house. Jason went above and beyond in explaining and teaching the homeowner what needed to be done. Jason walked around with the homeowner and explained a GFCI. The homeowner was impressed that New Electric was able to get someone out right way to take care of her concerns. Jason was wonderful, great, and very helpful."
~ Homeowner at Ryland's Baraca Estates